1. Write from the app
Open the hbajee App and go to the Contact section; enter name, issue, and time to start
hbajee Support Schedule
If you need quick help, check the time first; Dhaka users usually contact more after noon, and get in-chat replies at night.
| Region | Time | Response Type | Quick Path |
|---|---|---|---|
| Dhaka | 9 AM to 11 AM | Chat and Callback | hbajee App |
| Chittagong | 10 AM to 10 AM | Message-based Help | Help Center |
| Sylhet | 12 PM to 10 PM | Quick follow-up | In-chat |
| Khulna | 9 AM to 8 PM | Callback Request | After Sign Up |
Most requests are in the queue within 10 minutes; if you separately write questions related to bKash, Nagad, and Rocket, the answer becomes more organized.
How to request hbajee Support
A small request is enough; by selecting the correct section in the app, the team will directly understand your message
2. Specify the topic in chat
Provide a brief message, such as login, account, or payment information; the matter becomes clear in about 2 lines
3. Request a Callback
Leave a phone number and wait; during busy times, a callback works better than chat
Those with less time, they first hbajee Help Center Check out many common questions; you can find answers there within 12 minutes
Other hbajee Contact options
Not everyone wants to speak the same way; some want quick answers, others prefer to write
Help Center
Here new users have clear answers to login and account questions; you can read 24/7
View Help CenterIn-app Messages
In the hbajee App's Messages section, a screenshot helps explain the problem; many Dhaka users choose this
View AppWhat information speeds up the response
Providing accurate information avoids the team asking twice; your answer comes faster, and the message stays short
- Your account name
- Which device are you using
- bKash, Nagad, or Rocket
- Are you writing from Dhaka or another city?
Regular users send screenshots; this helps identify the issue in about 1 minute
Start right away
If you sign in to your account before contacting, a lot of work becomes easier; keeping the same flow across hbajee Support, hbajee Contact, and hbajee Help saves time
Sign up now Log inIf you have questions Frequently Asked Check first, then write to hbajee Support; most tasks are easily completed here